Privacy Policy

Last updated: 16/04/2025

The Personal Information We collect about you and why

We collect and process your Personal Information only for the purposes set out in this Privacy Policy. Your Personal Information can be submitted to Us, or collected by Us, in different ways.

“Personal Information” is any information or data that relates to an individual which would enable that individual to be directly or indirectly identified. We may handle, notably, the following Personal Information about you:

  • Contact/identification details (e.g. name, e-mail address, phone number);
  • Technical data (e.g. IP address, user behaviour, web cookies); and

We may collect, store and use your Personal Information above for the following purpose(s):

  • To provide you with the services that you requested;
  • To contact you for reasons related to the service you have signed up for or to provide information you have requested;
  • To provide access to the Website and services offered on the Website;
  • To send you newsletters or other direct communications that you have requested;To improve the Website and services;
  • To deliver the content of the Website and community, to ensure the functionality of Our IT systems, and to improve the optimization of the services and internal operations;

When we collect, store and use your Personal Information for those purpose(s), it is and will remain in connection with and subject to, either (a) your acceptance, (b) the performance of Our services to you as a customer.

In some cases, We may not be able to provide Our services if you fail to provide to us with some Personal Information.

How We share your Personal Information and who We share it with

We will not sell your Personal Information to any third party.

We will not disclose your Personal Information, except as described in this Privacy Policy.We rely on contractually bound third-party companies and external service providers (referred to as “Processors”) in order to provide Our services, and to improve the Website and Our services. In such cases, Personal Information may be shared with these Processors in order to allow them to continue providing their services. The Processors are permitted to use the Personal Information only for the purposes specified by Us. Furthermore, they are contractually obligated to handle your Personal Information exclusively in accordance with this Privacy Policy and in line with the applicable data protection laws. For example, your Personal Information may be disclosed to:

  • Data analytics providers;
  • Communication services providers;
  • IT service providers for the provision of hardware and software and for the implementation of maintenance work;
  • Third-party contractors and consultants who act as part of Our staff

How long we keep your Personal Information

We store your Personal Information only as long as necessary to carry out a service you have requested or to which you have given your consent, or as necessary to fulfil Our responsibilities as a cleaning services company.

Our Commitment to You:

We commit to providing you with the following rights in accordance with applicable laws:

  • to provide you with access to Personal Information that We hold about you;
  • to update or correct any out-of-date or incorrect Personal Information that We hold about you;

Where the processing is based on your consent, the ability to withdraw consent at any given time, without affecting the lawfulness of processing based on consent before its withdrawal;

  • to have your Personal Information erased by Us, unless it cannot be done due to Our requirement to fulfil Our responsibilities;
  • to support your request with respect to data portability;
  • to respond to objections by you with respect to Our processing of your Personal Information; and
  • to opt out of any direct communications that We may send you.

You can exercise these rights at any given time. We will respond within 24 hours to your requests. Please contact client-relations@vitoriagroup.co.za to make such a request.

Information Security and Quality

We protect the integrity of your Personal Information with appropriate technical and organisational measures to help keep it secure, accurate, current, and complete.

Notification of Changes

This Privacy Policy was last updated on 16 April 2025. A notice will be posted on the Vitoria communication channels for thirty (30) days whenever this Privacy Policy is changed.

Questions Regarding This Policy

Questions regarding this Privacy Policy should be directed to: client-relations@vitoriagroup.co.za